Waiting for your BISP Rs. 13,500 payment but haven’t received it yet? Or perhaps your registration says you’re eligible, but the funds are still missing? Good news: you can now file your complaint via WhatsApp, making the entire process simpler, faster, and more accessible.
This guide explains how to submit BISP complaints through WhatsApp in July 2025, including official numbers, required details, and helpful tips to avoid delays.
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Why Use WhatsApp to Submit Your BISP Complaint?
WhatsApp is widely used across Pakistan, and BISP is now officially supporting it to:
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Resolve complaints faster without long lines.
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Offer 24/7 support, even in remote areas.
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Allow users to send photos, audio, or documents as proof.
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Make the process more convenient for everyone, especially women who cannot easily travel.
If you’re having issues with your payment or registration, this is one of the most efficient ways to get help.
How to File a Complaint via WhatsApp – Province-Wise Numbers
Start by saving the official WhatsApp number for your province or region:
| Province/Region | WhatsApp Number |
|---|---|
| Punjab | 0325‑5365520 |
| Sindh | 0325‑5365473 |
| Balochistan | 0325‑5365469 |
| KP / AJK / Gilgit-Baltistan | 0325‑5365476 |
Steps to File Your Complaint:
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Open WhatsApp and start a new chat with your province’s number.
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Write a clear message with:
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Your full name.
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13-digit CNIC number.
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Issue type (e.g., missing Rs. 13,500 payment).
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Detailed description of the problem.
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Attach any proof (optional but recommended):
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Screenshot of eligibility SMS.
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Payment receipt.
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Bank or agent slip.
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Send the message and wait for a confirmation reply.
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Keep a record of your chat or ask for a complaint tracking number.
This process ensures your complaint is officially logged and can be followed up.
When Should You Use WhatsApp to File a Complaint?
You should use WhatsApp if you’re facing any of these issues:
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You are eligible but payment has not arrived.
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Error messages during biometric verification.
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Registration shows correct details, but you’re marked ineligible.
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Payment deducted but you didn’t receive the full amount.
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Suspected fraud or agent misconduct.
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CNIC or family data needs corrections in the system.
This service is available for all BISP programs, including Taleemi Wazaif and Nashonuma.
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Other Ways to File a Complaint (If WhatsApp Fails)
If you cannot use WhatsApp or want another option, you can also:
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Call the BISP Helpline at 8171 for real-time updates.
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Use the 8171 online portal to check payment status or submit complaints.
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Visit your nearest BISP Tehsil Office with your original CNIC.
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Go to the BISP Control Room in your district for more complex issues.
These alternatives are fully official and free of charge.
FAQs – People Also Ask
Q1: How long does it take to get a reply via WhatsApp?
Typically, you’ll get an initial confirmation within 48 to 72 hours, depending on complaint volume.
Q2: Can I send documents through WhatsApp?
Yes. You can attach photos, scanned CNIC copies, eligibility SMS screenshots, or any other proof that supports your complaint.
Q3: Is there any fee for filing a complaint?
No. BISP complaint services, including WhatsApp, are completely free.
Q4: Can I use someone else’s number to send my complaint?
Yes, but make sure you clearly include your own CNIC and name in the message.
Q5: Will this work for Taleemi Wazaif issues too?
Yes. Complaints about Taleemi Wazaif payments can also be filed through the same WhatsApp numbers.
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Final Words
The launch of the BISP Rs. 13,500 WhatsApp Complaint system for July 2025 is a major step forward in supporting beneficiaries across Pakistan.
Whether you’re waiting on your payment, facing biometric issues, or need to update your family records, this WhatsApp service is fast, easy, and reliable.
Save the correct number for your region, send your complete details with any proof, and follow up after 72 hours if needed. By using these official channels, you ensure your issue is properly logged and resolved — no agent fees, no long lines, and no hassle.